Overview: How You Can Pay
At ATAV, we keep payment simple and transparent. You have two convenient ways to pay for your Vienna airport transfer — both handled directly with the driver at the end of your ride. There is no advance payment required and no online checkout. You book, you ride, you pay.
Key principle: Your price is confirmed at the moment of booking. Whether you pay cash or card, the amount never changes. No surge pricing, no hidden extras, no surprises at the end of your journey.
1. Cash Payment to the Driver
The most popular payment method among our passengers. Simply pay your driver in cash at the end of the ride — no advance payment, no deposit, no prepayment needed.
- When: Pay after your ride is complete
- Currency: EUR (Euros) only
- Change: Drivers carry change for standard notes
- No deposit: Nothing is charged before your transfer
- No extra fees: The price you see at booking is the price you pay
Cash payment is straightforward and hassle-free. You step out of the car, hand over the agreed amount, and you are done. Many travelers prefer this method because it feels secure — you only pay once the service is delivered.
Tips for cash payment
We recommend carrying smaller denominations (e.g. €20 or €50 notes rather than €100 or €200). While drivers do carry change, having the approximate amount ready speeds up the process, especially for early-morning or late-night transfers.
2. Card Payment in the Vehicle (+€2)
All ATAV vehicles are equipped with portable card terminals, so you can pay by card directly in the vehicle. A small surcharge of €2 applies for card payments to cover processing fees.
- Accepted cards: Visa, Mastercard, American Express
- Contactless: Tap-to-pay (NFC) supported on all terminals
- Apple Pay / Google Pay: Works via contactless
- Surcharge: +€2 per transaction
- When: Pay at the end of your ride
The card terminal is brought to you in the vehicle, so there is no need to go anywhere. Your driver will present the terminal after you arrive at your destination, and you simply tap or insert your card.
Why is there a €2 card surcharge?
Card processing involves transaction fees charged by payment networks. Rather than building these costs invisibly into the base price for all passengers (including cash payers), we keep the base price low and apply a small, transparent surcharge only when a card is used. This way, cash-paying passengers are not subsidizing card fees.
Why Fixed Prices Matter
Regardless of how you pay, the price is always fixed at the time of booking. This is one of the most important differences between ATAV and metered taxis or ride-hailing apps.
- No surge pricing: Peak hours, bad weather, holidays — the price stays the same
- No meter running: Traffic jams or detours do not increase your fare
- No hidden fees: Luggage, child seats, flight monitoring — all included
- Confirmed at booking: You know the exact amount before you travel
When you book a transfer from Vienna Airport to the city center at €38, that is exactly what you pay — whether it is 3pm on a Tuesday or 2am on New Year's Day. The fixed price removes the anxiety of watching a meter tick upward in heavy traffic.
Tipping: Not Required, Always Appreciated
Tipping is not required and is never expected. Your driver is paid fairly for the service, and the fixed price covers everything.
That said, if you had an exceptional experience — perhaps your driver helped with heavy luggage, provided local tips, or navigated a difficult situation — a tip is always appreciated. There is no set amount; rounding up or adding a few euros is common practice among satisfied passengers.
How to tip
- Cash tip: Simply hand it to the driver along with your payment
- Card tip: Ask the driver to add the tip amount before processing the card payment
Invoices & Receipts
Every ATAV booking comes with an automatic email confirmation that serves as your booking receipt. This confirmation includes:
- Booking reference number
- Date and time of transfer
- Pickup and drop-off addresses
- Confirmed price
- Vehicle type
If you need a formal invoice for business travel or expense reporting, simply contact our support team after your transfer, and we will issue one promptly. Many business travelers rely on this for seamless reimbursement.
Payment Methods Compared
| Feature | Cash | Card (+€2) |
|---|---|---|
| When you pay | After the ride | After the ride |
| Advance payment | ✗ Not required | ✗ Not required |
| Extra fee | ✓ None | €2 surcharge |
| Currency | EUR only | Any (auto-converted) |
| Contactless / NFC | N/A | ✓ Supported |
| Apple Pay / Google Pay | N/A | ✓ Via contactless |
| Visa / Mastercard / Amex | N/A | ✓ All accepted |
| Tipping | ✓ Hand to driver | ✓ Add to terminal |
| Email confirmation | ✓ Automatic | ✓ Automatic |
| Invoice on request | ✓ Available | ✓ Available |
Frequently Asked Questions
Can I pay in a currency other than EUR?
Cash payments must be in Euros. If you pay by card, your bank will automatically convert the charge to your home currency at the current exchange rate.
Do I need to pay a deposit when booking?
No. ATAV does not require any advance payment, deposit, or prepayment. You pay only after your transfer is completed, directly to the driver.
What if I do not have cash or a card?
Please ensure you have at least one payment method available. If you are unsure, card payment is widely accessible — Apple Pay and Google Pay work on all our terminals via contactless.
Is the price the same regardless of payment method?
The base transfer price is identical. The only difference is the €2 card processing surcharge when paying by card. Cash payments incur no additional fees.