Overview: How You Can Pay
U ATAV-u plaćanje je jednostavno i transparentno. Imate dva pogodna načina da platite svoj transfer sa bečkog aerodroma — oba se obavljaju direktno sa vozačem na kraju vožnje. Nema potrebe za plaćanjem unapred i nema onlajn naplate. Rezervišete, vozite se, platite.
Ključno načelo: Vaša cena se potvrđuje u trenutku rezervacije. Bilo da plaćate gotovinom ili karticom, iznos se nikada ne menja. Bez povećanja cena pri pojačanoj potražnji, transparentni dodaci, bez iznenađenja na kraju vašeg putovanja.
1. Cash Payment to the Driver
The most popular payment method among our passengers. Simply pay your driver in cash at the end of the ride — no advance payment, no deposit, no prepayment needed.
- Kada: Plaćate nakon završene vožnje
- Valuta: Samo EUR (evri)
- Kusur: Vozači imaju kusur za standardne novčanice
- Bez depozita: Ništa se ne naplaćuje pre vašeg transfera
- Bez dodatnih naknada: Cena koju vidite pri rezervaciji jeste cena koju plaćate
Cash payment is straightforward and hassle-free. You step out of the car, hand over the agreed amount, and you are done. Many travelers prefer this method because it feels secure — you only pay once the service is delivered.
Tips for cash payment
Preporučujemo nošenje manjih apoena (npr. novčanice od €20 ili €50 umesto €100 ili €200). Iako vozači imaju kusur, držanje približnog iznosa pri ruci ubrzava postupak, naročito za jutarnje ili kasne noćne transfere.
2. Card Payment in the Vehicle (+€2)
All ATAV vehicles are equipped with portable card terminals, so you can pay by card directly in the vehicle. A small surcharge of €2 applies for card payments to cover processing fees.
- Prihvaćene kartice: Visa, Mastercard, American Express
- Beskontaktno: Plaćanje dodirom (NFC) podržano je na svim terminalima
- Apple Pay / Google Pay: Radi putem beskontaktnog plaćanja
- Doplata: +€2 po transakciji
- Kada: Plaćate na kraju vožnje
The card terminal is brought to you in the vehicle, so there is no need to go anywhere. Your driver will present the terminal after you arrive at your destination, and you simply tap or insert your card.
Why is there a €2 card surcharge?
Obrada kartica podrazumeva transakcione naknade koje naplaćuju platne mreže. Umesto da te troškove neprimetno ugradimo u osnovnu cenu za sve putnike (uključujući one koji plaćaju gotovinom), držimo osnovnu cenu nisku i primenjujemo malu, transparentnu doplatu samo kada se koristi kartica. Na ovaj način, putnici koji plaćaju gotovinom ne subvencionišu naknade za kartice.
Why Fixed Prices Matter
Regardless of how you pay, the price is always fixed at the time of booking. This is one of the most important differences between ATAV and metered taxis or ride-hailing apps.
- Bez povećanja cene pri pojačanoj potražnji: Špic, loše vreme, praznici — cena ostaje ista
- Bez taksimetra: Saobraćajne gužve ili obilasci ne povećavaju vašu cenu
- Bez skrivenih naknada: Prtljag i praćenje leta — sve uključeno
- Potvrđeno pri rezervaciji: Tačan iznos znate pre putovanja
When you book a transfer from Vienna Airport to the city center at €38, that is exactly what you pay — whether it is 3pm on a Tuesday or 2am on New Year's Day. The fixed price removes the anxiety of watching a meter tick upward in heavy traffic.
Tipping: Not Required, Always Appreciated
Tipping is not required and is never expected. Your driver is paid fairly for the service, and the fixed price covers everything.
That said, if you had an exceptional experience — perhaps your driver helped with heavy luggage, provided local tips, or navigated a difficult situation — a tip is always appreciated. There is no set amount; rounding up or adding a few euros is common practice among satisfied passengers.
How to tip
- Napojnica u gotovini: Jednostavno je predajte vozaču zajedno sa plaćanjem
- Napojnica karticom: Zamolite vozača da doda iznos napojnice pre obrade plaćanja karticom
Invoices & Receipts
Every ATAV booking comes with an automatic email confirmation that serves as your booking receipt. This confirmation includes:
- Referentni broj rezervacije
- Datum i vreme transfera
- Adrese preuzimanja i ostavljanja
- Potvrđena cena
- Tip vozila
If you need a formal invoice for business travel or expense reporting, simply contact our support team after your transfer, and we will issue one promptly. Many business travelers rely on this for seamless reimbursement.
Payment Methods Compared
| Karakteristika | Cash | Kartica (+€2) |
|---|---|---|
| Kada plaćate | Nakon vožnje | Nakon vožnje |
| Plaćanje unapred | ✗ Nije potrebno | ✗ Nije potrebno |
| Dodatna naknada | ✓ Nema | Doplata €2 |
| Valuta | Samo EUR | Bilo koja (automatska konverzija) |
| Beskontaktno / NFC | N/A | ✓ Podržano |
| Apple Pay / Google Pay | N/A | ✓ Putem beskontaktnog plaćanja |
| Visa / Mastercard / Amex | N/A | ✓ Sve prihvaćeno |
| Napojnica | ✓ Predajte vozaču | ✓ Dodajte na terminal |
| Potvrda imejlom | ✓ Automatski | ✓ Automatski |
| Račun na zahtev | ✓ Dostupno | ✓ Dostupno |
Frequently Asked Questions
Can I pay in a currency other than EUR?
Plaćanja gotovinom moraju biti u evrima. Ako plaćate karticom, vaša banka će automatski konvertovati naplatu u vašu domaću valutu po trenutnom kursu.
Do I need to pay a deposit when booking?
Ne. ATAV ne zahteva nikakvo plaćanje unapred, depozit ili pretplatu. Plaćate tek nakon završetka transfera, direktno vozaču.
What if I do not have cash or a card?
Molimo vas da osigurate da imate barem jedan dostupan način plaćanja. Ako niste sigurni, plaćanje karticom je široko dostupno — Apple Pay i Google Pay rade na svim našim terminalima putem beskontaktnog plaćanja.
Is the price the same regardless of payment method?
Osnovna cena transfera je identična. Jedina razlika je doplata od €2 za obradu kartice prilikom plaćanja karticom. Plaćanja gotovinom ne podležu dodatnim naknadama.