What Exactly Is Meet & Greet?
Meet & Greet is a personal welcome service at the airport. Your driver enters the arrivals terminal the moment your plane lands and waits for you right at the exit gate, holding a clearly visible sign with your name.
The moment you walk through customs and into the arrivals hall, you see your name. Your driver greets you, helps with your luggage, and walks you directly to the car. No confusion, no wandering through a busy airport, no trying to figure out where the taxi stand is.
At Vienna Airport (VIE), ATAV has been offering Meet & Greet since 2012. It is an optional add-on for €8 — the fee covers the short-stay car park the driver has to use in order to stand inside the terminal while you are still clearing passport control and baggage claim.
What Happens Without Meet & Greet?
Every ATAV transfer includes pick-up from the arrivals hall. Without Meet & Greet, your driver simply does not stand there from the moment you land. You clear passport control and collect your luggage at your own pace, then message him on WhatsApp or give him a call when you are ready — and he comes into the arrivals hall to collect you. Same hall, same driver, same 60 minutes of free waiting time. The only difference is how early he is standing there.
In short: Meet & Greet means your driver comes to you — not the other way around. It is the most comfortable, stress-free way to start your time in Vienna.
How Does It Work? Step by Step
Here is exactly what happens when you book an ATAV transfer with Meet & Greet:
Step 1: Book Online
Reserve your airport transfer at atav.at. Enter your flight number, destination address, and passenger details. The booking takes under 2 minutes and you receive an instant confirmation by email.
Step 2: Your Driver Tracks Your Flight
On the day of your arrival, your assigned driver monitors your flight in real time. If your flight is delayed by 30 minutes or 3 hours — it does not matter. The driver adjusts automatically. You do not need to call or notify anyone.
Step 3: Driver Waits in the Arrivals Hall
Once your plane lands, your driver parks in the short-stay car park and enters the arrivals terminal at Vienna Airport. He stands near the exit of the baggage claim area, holding a clearly visible sign with your name. ATAV includes 60 minutes of free waiting time, counted from the moment your plane touches down.
Step 4: Greeting and Luggage Help
When you spot your name sign, simply walk up to your driver. He will greet you, confirm your booking details, and help carry your luggage to the vehicle. Suitcases, ski equipment, strollers, oversized bags — carrying them is included either way.
Step 5: Direct Drive to Your Destination
Your driver walks you to the car, loads your luggage, and drives you directly to your hotel, apartment, or any address in Vienna. Door-to-door, at a fixed price with no surprises.
Benefits of Meet & Greet
Why do hundreds of thousands of travelers choose Meet & Greet at Vienna Airport each year?
- No searching for transport — Your driver finds you, not the other way around. No navigating an unfamiliar airport.
- No language barriers — ATAV drivers speak English and German. Many also speak additional languages. The name sign eliminates any confusion.
- Luggage assistance — Your driver helps with all bags, from the arrivals hall to the car. Especially valuable for families or travelers with heavy luggage.
- Flight delay monitoring — The driver tracks your flight automatically. Even if you arrive hours late, your driver will be there. No rebooking, no extra fees.
- 60 minutes free waiting — Take your time at passport control and baggage claim. The clock starts when your plane touches down, not when you exit.
- Stress-free start — After a long flight, the last thing you want is to figure out public transport or wait in a taxi queue. Meet & Greet removes all that friction.
- Fixed price — No meter running, no surge pricing, transparent pricing. The price you see when booking is the price you pay.
Meet & Greet vs. Standard Pickup
With ATAV, both options collect you from the arrivals hall. Here is what the €8 changes:
| Feature | Meet & Greet | Without Meet & Greet |
|---|---|---|
| Where the driver waits | Inside the arrivals hall | Inside the arrivals hall |
| From when | From the moment you land | When you message that you are ready |
| Name sign | ✓ Yes | ✗ No — you reach him by phone or WhatsApp |
| Luggage help | ✓ From the hall to the car | ✓ From the hall to the car |
| Free waiting time | 60 minutes | 60 minutes |
| Best for | First-time visitors, families, tight schedules | Travellers who prefer to take their time |
| ATAV pricing | +€8 (covers the €6 short-stay car park) | Included |
With ATAV, pick-up from the arrivals hall is part of every airport transfer. Meet & Greet adds one thing: your driver is already standing there when you land, name sign in hand, instead of coming in once you are ready. That costs €8, which covers the €6 short-stay car park he has to pay for. For transfers to the airport the service does not apply.
When Should You Choose Meet & Greet?
Meet & Greet is ideal in these situations:
| If you are... | Why Meet & Greet helps |
|---|---|
| Visiting Vienna for the first time | No need to figure out the airport layout. Your driver comes to you and handles everything. |
| Traveling with family or kids | Managing children and luggage in an unfamiliar airport is stressful. A helping hand at the gate makes a real difference. |
| Carrying heavy or bulky luggage | Ski bags, musical instruments, multiple suitcases — your driver helps carry everything from the hall to the car. |
| A business traveler | Step off the plane and straight into a waiting car. No wasted time, professional service, instant departure. |
| Arriving on a late-night flight | Public transport is limited after 11 PM. A driver waiting inside the terminal is the safest and most reliable option. |
| Elderly or with reduced mobility | Personal assistance from the arrivals gate to a comfortable vehicle, with help for every bag. |
Pricing: What Does Meet & Greet Cost?
With ATAV, the pricing is straightforward:
- Meet & Greet: €8. Your driver is inside the arrivals hall from the moment you land, holding your name sign. The fee covers the short-stay car park — €6 for one hour — so he can wait in the terminal instead of in the car.
- Without Meet & Greet: included. Your driver still collects you from the arrivals hall. He comes in once you have cleared baggage claim and told him you are ready, by phone or WhatsApp.
Example: You book a transfer from Vienna Airport to your hotel in the 1st district for €44. With Meet & Greet, your driver is waiting with your name sign the moment you land: €44 + €8 = €52. Without it, the same driver collects you from the same hall once you are ready, and you pay €44.
Frequently Asked Questions
What if my flight is delayed?
Your driver monitors your flight in real time. If your plane is delayed, your driver adjusts their arrival time automatically. There is no extra charge for flight delays, and your 60 minutes of free waiting time starts only after your plane actually lands.
How will I recognize my driver?
Your driver stands in the arrivals hall near the exit from baggage claim, holding a sign with your name clearly written on it. You will also receive the driver's name and phone number by SMS/email before your flight.
What if I cannot find my driver?
In the rare case you do not see your name sign immediately, simply call the driver's number (provided to you before the flight) or contact ATAV's 24/7 support line. The driver is always there — sometimes the arrivals hall gets crowded and it takes a moment to spot each other.
Is Meet & Greet available for groups?
Yes. Whether you are traveling alone, as a couple, or as a group of up to 8 passengers, Meet & Greet works the same way. For larger groups, ATAV can arrange a minivan or multiple vehicles — the driver still meets you inside arrivals with your name.
Do I need to tip the driver?
Tipping is not required but always appreciated. The fixed price covers the ride, luggage handling and door-to-door transport. Meet & Greet is the one optional add-on, at €8.