What Exactly Is Meet & Greet?
Meet & Greet is a personal welcome service at the airport. Instead of searching for your taxi outside, your driver enters the arrivals terminal and waits for you right at the exit gate — holding a sign with your name on it.
The moment you walk through customs and into the arrivals hall, you see your name. Your driver greets you, helps with your luggage, and walks you directly to the car. No confusion, no wandering through a busy airport, no trying to figure out where the taxi stand is.
At Vienna Airport (VIE), ATAV has been offering Meet & Greet as part of its airport transfer service since 2012. It is included free of charge with every "From Airport" booking.
In short: Meet & Greet means your driver comes to you — not the other way around. It is the most comfortable, stress-free way to start your time in Vienna.
How Does It Work? Step by Step
Here is exactly what happens when you book an ATAV transfer with Meet & Greet:
Step 1: Book Online
Reserve your airport transfer at atav.at. Enter your flight number, destination address, and passenger details. The booking takes under 2 minutes and you receive an instant confirmation by email.
Step 2: Your Driver Tracks Your Flight
On the day of your arrival, your assigned driver monitors your flight in real time. If your flight is delayed by 30 minutes or 3 hours — it does not matter. The driver adjusts automatically. You do not need to call or notify anyone.
Step 3: Driver Waits in the Arrivals Hall
Once your plane lands, your driver enters the arrivals terminal at Vienna Airport. They stand near the exit of the baggage claim area, holding a clearly visible sign with your name. ATAV provides 60 minutes of free waiting time after your flight lands, so there is no rush through passport control or baggage claim.
Step 4: Greeting and Luggage Help
When you spot your name sign, simply walk up to your driver. They will greet you, confirm your booking details, and help carry your luggage to the vehicle. Whether you have suitcases, ski equipment, strollers, or oversized bags — it is all included at no extra cost.
Step 5: Direct Drive to Your Destination
Your driver walks you to the car, loads your luggage, and drives you directly to your hotel, apartment, or any address in Vienna. Door-to-door, at a fixed price with no surprises.
Benefits of Meet & Greet
Why do hundreds of thousands of travelers choose Meet & Greet at Vienna Airport each year?
- No searching for transport — Your driver finds you, not the other way around. No navigating an unfamiliar airport.
- No language barriers — ATAV drivers speak English and German. Many also speak additional languages. The name sign eliminates any confusion.
- Luggage assistance — Your driver helps with all bags, from the arrivals hall to the car. Especially valuable for families or travelers with heavy luggage.
- Flight delay monitoring — The driver tracks your flight automatically. Even if you arrive hours late, your driver will be there. No rebooking, no extra fees.
- 60 minutes free waiting — Take your time at passport control and baggage claim. The clock starts when your plane touches down, not when you exit.
- Stress-free start — After a long flight, the last thing you want is to figure out public transport or wait in a taxi queue. Meet & Greet removes all that friction.
- Fixed price — No meter running, no surge pricing, no hidden fees. The price you see when booking is the price you pay.
Meet & Greet vs. Standard Pickup
With airport transfers, there are generally two pickup options. Here is how they compare:
| Feature | Meet & Greet | Standard Pickup |
|---|---|---|
| Where the driver waits | Inside arrivals hall, at the gate | Outside at the car / parking area |
| Name sign | ✓ Yes | ✗ No |
| Luggage help | ✓ From gate to car | ✗ At the car only |
| You need to find | Nothing — driver finds you | The car / meeting point outside |
| Best for | First-time visitors, families, heavy luggage | Frequent travelers who know the airport |
| ATAV pricing (from airport) | Included free | N/A — Meet & Greet is standard |
| ATAV pricing (to airport) | +€8 optional add-on | Included by default |
With ATAV, every "From Airport" transfer includes Meet & Greet at no extra charge. Your driver always waits inside the arrivals hall with your name sign. For "To Airport" transfers, you can add Meet & Greet for just €8 — your driver will meet you inside the departure terminal and assist you to the check-in area.
When Should You Choose Meet & Greet?
Meet & Greet is ideal in these situations:
| If you are... | Why Meet & Greet helps |
|---|---|
| Visiting Vienna for the first time | No need to figure out the airport layout. Your driver comes to you and handles everything. |
| Traveling with family or kids | Managing children and luggage in an unfamiliar airport is stressful. A helping hand at the gate makes a real difference. |
| Carrying heavy or bulky luggage | Ski bags, musical instruments, multiple suitcases — your driver helps carry everything from the hall to the car. |
| A business traveler | Step off the plane and straight into a waiting car. No wasted time, professional service, instant departure. |
| Arriving on a late-night flight | Public transport is limited after 11 PM. A driver waiting inside the terminal is the safest and most reliable option. |
| Elderly or with reduced mobility | Personal assistance from the arrivals gate to a comfortable vehicle, with help for every bag. |
Pricing: What Does Meet & Greet Cost?
With ATAV, the pricing is straightforward:
- From Airport transfers: Meet & Greet is included free with every booking. No add-on, no extra fee. Your driver always waits inside arrivals.
- To Airport transfers: Meet & Greet is available as an optional add-on for €8. Your driver meets you inside the departure terminal and assists you to check-in.
Example: You book a transfer from Vienna Airport to your hotel in the 1st district for €38. Meet & Greet is included — your driver waits at arrivals with your name, helps with luggage, and drives you to your door. Total cost: €38. No hidden extras.
Frequently Asked Questions
What if my flight is delayed?
Your driver monitors your flight in real time. If your plane is delayed, your driver adjusts their arrival time automatically. There is no extra charge for flight delays, and your 60 minutes of free waiting time starts only after your plane actually lands.
How will I recognize my driver?
Your driver stands in the arrivals hall near the exit from baggage claim, holding a sign with your name clearly written on it. You will also receive the driver's name and phone number by SMS/email before your flight.
What if I cannot find my driver?
In the rare case you do not see your name sign immediately, simply call the driver's number (provided to you before the flight) or contact ATAV's 24/7 support line. The driver is always there — sometimes the arrivals hall gets crowded and it takes a moment to spot each other.
Is Meet & Greet available for groups?
Yes. Whether you are traveling alone, as a couple, or as a group of up to 8 passengers, Meet & Greet works the same way. For larger groups, ATAV can arrange a minivan or multiple vehicles — the driver still meets you inside arrivals with your name.
Do I need to tip the driver?
Tipping is not required but always appreciated. The fixed price covers the full service including Meet & Greet, luggage handling, and door-to-door transport.