What Exactly Is Meet & Greet?
Meet & Greet is a personal welcome service at the airport. Instead of searching for your taxi outside, your driver enters the arrivals terminal and waits for you right at the exit gate — holding a sign with your name on it.
The moment you walk through customs and into the arrivals hall, you see your name. Your driver greets you, helps with your luggage, and walks you directly to the car. No confusion, no wandering through a busy airport, no trying to figure out where the taxi stand is.
At Vienna Airport (VIE), ATAV has been offering Meet & Greet as part of its airport transfer service since 2012. It is included free of charge with every "From Airport" booking.
Ukratko: Meet & Greet znači da vaš vozač dolazi kod vas — a ne obrnuto. To je najudobniji način bez stresa da započnete svoje vreme u Beču.
How Does It Work? Step by Step
Evo tačno šta se dešava kada rezervišete ATAV transfer sa Meet & Greet uslugom:
Step 1: Book Online
Reserve your airport transfer at atav.at. Enter your flight number, destination address, and passenger details. The booking takes under 2 minutes and you receive an instant confirmation by email.
Step 2: Your Driver Tracks Your Flight
On the day of your arrival, your assigned driver monitors your flight in real time. If your flight is delayed by 30 minutes or 3 hours — it does not matter. The driver adjusts automatically. You do not need to call or notify anyone.
Step 3: Driver Waits in the Arrivals Hall
Once your plane lands, your driver enters the arrivals terminal at Vienna Airport. They stand near the exit of the baggage claim area, holding a clearly visible sign with your name. ATAV provides 60 minutes of free waiting time after your flight lands, so there is no rush through passport control or baggage claim.
Step 4: Greeting and Luggage Help
When you spot your name sign, simply walk up to your driver. They will greet you, confirm your booking details, and help carry your luggage to the vehicle. Whether you have suitcases, ski equipment, strollers, or oversized bags — it is all included at no extra cost.
Step 5: Direct Drive to Your Destination
Your driver walks you to the car, loads your luggage, and drives you directly to your hotel, apartment, or any address in Vienna. Door-to-door, at a fixed price with no surprises.
Benefits of Meet & Greet
Zašto stotine hiljada putnika svake godine biraju Meet & Greet na bečkom aerodromu?
- Bez traženja prevoza — Vaš vozač pronalazi vas, ne obrnuto. Bez navigacije po nepoznatom aerodromu.
- Bez jezičkih barijera — ATAV vozači govore engleski i nemački. Mnogi takođe govore dodatne jezike. Tabla sa imenom uklanja svaku zabunu.
- Pomoć sa prtljagom — Vaš vozač pomaže sa svim torbama, od dolaznog terminala do automobila. Naročito vredno za porodice ili putnike sa teškim prtljagom.
- Praćenje kašnjenja leta — Vozač automatski prati vaš let. Čak i ako stignete satima kasnije, vaš vozač će biti tu. Bez nove rezervacije, bez dodatnih naknada.
- 60 minuta besplatnog čekanja — Uzmite svoje vreme na pasoškoj kontroli i preuzimanju prtljaga. Sat počinje da otkucava kada vaš avion sleti, ne kada izađete.
- Početak bez stresa — Posle dugog leta, poslednje što želite jeste da se snalazite u javnom prevozu ili čekate u redu za taksi. Meet & Greet uklanja svu tu trvenju.
- Fiksna cena — Bez taksimetra, bez povećanja cena pri pojačanoj potražnji, transparentne cene. Cena koju vidite pri rezervaciji jeste cena koju plaćate.
Meet & Greet vs. Standard Pickup
Sa aerodromskim transferima generalno postoje dve opcije preuzimanja. Evo kako se one upoređuju:
| Karakteristika | Meet & Greet | Standardno preuzimanje |
|---|---|---|
| Where the driver waits | Inside arrivals hall, at the gate | Outside at the car / parking area |
| Name sign | ✓ Yes | ✗ No |
| Luggage help | ✓ From gate to car | ✗ At the car only |
| You need to find | Nothing — driver finds you | The car / meeting point outside |
| Best for | First-time visitors, families, heavy luggage | Frequent travelers who know the airport |
| ATAV pricing (from airport) | Included free | N/A — Meet & Greet is standard |
| ATAV pricing (to airport) | +€8 optional add-on | Included by default |
Sa ATAV-om, svaki transfer "sa aerodroma" uključuje Meet & Greet bez dodatnih troškova. Vaš vozač uvek čeka unutar dolaznog terminala sa tablom na kojoj je vaše ime. Za transfere "do aerodroma" možete dodati Meet & Greet za samo €8 — vaš vozač će vas dočekati unutar odlaznog terminala i pomoći vam do zone za prijavu.
When Should You Choose Meet & Greet?
Meet & Greet je idealan u ovim situacijama:
| If you are... | Why Meet & Greet helps |
|---|---|
| Visiting Vienna for the first time | No need to figure out the airport layout. Your driver comes to you and handles everything. |
| Traveling with family or kids | Managing children and luggage in an unfamiliar airport is stressful. A helping hand at the gate makes a real difference. |
| Carrying heavy or bulky luggage | Ski bags, musical instruments, multiple suitcases — your driver helps carry everything from the hall to the car. |
| A business traveler | Step off the plane and straight into a waiting car. No wasted time, professional service, instant departure. |
| Arriving on a late-night flight | Public transport is limited after 11 PM. A driver waiting inside the terminal is the safest and most reliable option. |
| Elderly or with reduced mobility | Personal assistance from the arrivals gate to a comfortable vehicle, with help for every bag. |
Pricing: What Does Meet & Greet Cost?
Sa ATAV-om, formiranje cene je jednostavno:
- Transferi sa aerodroma: Meet & Greet je uključen besplatno uz svaku rezervaciju. Bez dodatne usluge, bez dodatne naknade. Vaš vozač uvek čeka unutar dolaznog terminala.
- Transferi do aerodroma: Meet & Greet je dostupan kao opciona dodatna usluga za €8. Vaš vozač vas dočekuje unutar odlaznog terminala i pomaže vam do prijave.
Primer: Rezervišete transfer sa bečkog aerodroma do svog hotela u 1. okrugu za €38. Meet & Greet je uključen — vaš vozač čeka u dolasku sa vašim imenom, pomaže s prtljagom i odvozi vas do vaših vrata. Ukupna cena: €38. Bez skrivenih dodataka.
Frequently Asked Questions
What if my flight is delayed?
Vaš vozač prati vaš let u realnom vremenu. Ako vaš avion kasni, vaš vozač automatski prilagođava vreme dolaska. Nema dodatne naplate za kašnjenja leta, a vaših 60 minuta besplatnog čekanja počinje tek nakon što avion zaista sleti.
How will I recognize my driver?
Vaš vozač stoji u dolaznom terminalu blizu izlaza iz prostora za preuzimanje prtljaga, držeći tablu sa vašim imenom jasno ispisanim. Takođe ćete dobiti vozačeve\
What if I cannot find my driver?
U retkom slučaju da odmah ne vidite tablu sa vašim imenom, jednostavno pozovite vozača\
Is Meet & Greet available for groups?
Da. Bez obzira da li putujete sami, kao par ili kao grupa od do 8 putnika, Meet & Greet funkcioniše na isti način. Za veće grupe, ATAV može organizovati minivan ili više vozila — vozač vas i dalje dočekuje unutar dolaznog terminala sa vašim imenom.
Do I need to tip the driver?
Napojnica nije obavezna ali je uvek cenjena. Fiksna cena pokriva celokupnu uslugu uključujući Meet & Greet, rukovanje prtljagom i prevoz od vrata do vrata.